I recently purchased a used Nintendo Switch OLED through TechRadar’s site. The advert clearly listed everything that was included in the box, and this was part of the reason I decided to buy it. The item arrived quickly, but it was missing a couple of the listed items.I first contacted customer services through their live chat but never received any reply. I then called their customer service line and was told the advert was “generic” and, because it was used, “what did I expect?” The representative was rude, unhelpful, and simply offered a refund if I returned the console — as if the missing items were somehow my fault.After this call, I rechecked the advert, and nowhere does it state that it’s a generic listing or that you might not receive everything shown. If this had been made clear from the start, I wouldn’t have bought it. The experience left me feeling misled and very disappointed, both with the listing and the attitude of the customer service team.
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