Bought a MacBook Air through Clearpay (thankfully) from this Company on 31/03/25. Once the item arrived I was happy with the ‘pristine’ listing on it as it was spotless. When I started using the machine for work I realised the trackpad wasn’t responding as it should when using drag and drop, however was happy to use a mouse to do work anyway so wasn’t worried. However, recently the fan has been incredibly noisey even when the machine is idle. I wondered if I did a reset on the machine it would help? Whilst it was restarting I took it to a local computer shop who only went through the set-up with me, never “opened up or tampered with”, they couldn’t get Siri to work, wouldn’t register anyone’s voice. Now I know the microphone works because I’ve used zoom on the machine. Emailed the company a list of the issues and received a adequate response of:“We’re so sorry about the issues you’ve been having with the device.you can send the device back with your order number also note with problem we will check it out thanks” So phoned TechMarket, and after eventually getting through after they dodged my calls all morning. Got through to a lovely gentleman who accused me of only having issues after a month, said I can send it back but there’s a chance I won’t receive the machine back or receive a refund, so doubly out of pocket. I gentleman was very rude on the phone, constantly interrupting, talking over me when I tried to explain the issues and had zero customer service skills. I’m raising a dispute with Clearpay, who will suspend the remaining payment to them until the dispute is resolved. If you’ve got this far thanks for reading, and do yourselves a favour. DON’T USE TECH MARKET!!!
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