As an old, experienced Microsoft/Apple software developer and user of Camtasia Studio and Snagit since their beginning I can honestly vouch for the vast majority of one star reviews on Techsmith....everthing from poor customer support to upgrade and/or maintenance scams.They've gradually pulled 'software dependence' scam which is the norm for most internet children nowadays. Once you get hooked in they continously try to get you to get a 'maintenance agreement' and/or upgrade to the latest, greatest. And now, guess what, they are going to an overlapping subscription service where it appears you not only have to pay a yearly sub fee for the program but an additional fee for 'maintenance' which is poorly portrayed. This is typical for software companies and mine has had to do so on one of our products but we gave choices of monthly, 6 months, yearly or a perpetual license with the option to cancel and get a pro-rated refund at any time.I was discussing the potential purchase of TS's Audiate but was told by them that there was only a 14 day refund window which is a joke as the use of Audiate would take the average person way beyond that to get the expected output and interaction with Camtasia Studio. So, yes, most of these 1 star reviews are dead on the money and being an old dev with high end equipment that knows how software interacts with it, I'm in a place to say, you're right ladies and gents!! These 1 star reviews aren't just needless rants!!On an ending note they've pulled the community forums and this was a useful source of TS issues and sometimes solutions. Whenever you see a company pull their community posts it's a sign of massive ghosting and censorshop as the posts exhibit issues and trends direct from the horse's mouth.
Claim your business profile now and gain access to all features and respond to customer reviews.
We empower people to create remarkable videos and images that help share knowledge and information. TechSmith screen capture software and solutions are perfect for anyone who wants to create and share images and videos for better training, tutorials, lessons, and everyday communication.
