Been using Camtasia on and off for 10 years.The software is nice and easy to use. Most recently subscribed to the 2023 version, which crashed and reverted to a trial version. Support is pretty hopeless so far. Apparently, they need time to sort it.I'm not hopeful looking at some of the other comments on here. (Gave it one star)Three hours later: I'm now with the third support person. I guess at least they are trying. Another three hours later: (changed to four stars)I must say, Techsmiths have redeemed themselves somewhat by fixing the situation very quickly when the right person arrived at the crash site.Huge thanks to Anthony for sorting it out quickly and painlesslyI just hope this crazy error was a one-off.August 2024:The issue wasn't a one-off and now I'm once again in the support loop, getting questions and instructions that are not at all helpful. The software is great when it works, but Techsmith really need to sort out their support. 24 hrs later I'm still no further.
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