Ok so I purchased Camtasia 2020.0. and it worked fine for about 2 years - you get one free upgrade after a year and that was good to.Then the issues started.So currently I can record video and sound - but the sound files are always shorter and out of sync with the video. I contacted support who dont' recognise me as a customer because I have an old product that is no longer supported ( 3.5 years old).I have researched on google and updated devices, changed registry keys, you name it. Problem persists.So I have a useless product. I write this review in the hope that actually Camtasia will read it and understand that not dealing with my 'technical issue' until I purchase an upgrade is just not good business. I have since purchased another video software as I hate being treated as if I am some inconvenience. If you had helped me Camtasia eventually I would have upgraded. I don't even change my phone every 3 years so why would I change software I use like once a month?So instead of retaining a customer you get an active disliked review.
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