1 star is too much. I ordered an EM foot massager and when it arrived it was cheaply made for £60+ and did not work properly. Very weak electrical current and mostly only on one foot.I contacted them in an email chain that swapped the person I was dealing with each time, having to explain the same thing repeatedly. I even had to send a video of my feet on the mat, using it to demonstrate a fault that could not be shown in a video.After many messages I was offered to keep it and have a 20% refund, which was then increased to 30% when I said I did not want to keep it as it was faulty and demanded a 100% refund.I was also offered to return it at my own cost and to pay a restocking fee too. I said why should I pay a restocking fee for a faulty item that they could not resell!All in all a very frustrating and expensive experience, with incompetent imbeciles to deal with for customer service…. More like customer disservice…,, avoid unless you want to be ripped off and frustrated beyond belief by idiots, lining their own pockets by praying on the public!UPDATE. I have now received a settlement that I am happy with.
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