I want to share my experience with Spring (formerly Teespring) to warn other creators about a policy that can trap small earnings.
A few years ago I opened an account, uploaded some designs and started selling. Later I went out of business, so I decided to withdraw the remaining balance and close the account.
However, I discovered that Spring enforces a minimum payout threshold of $25. Because my balance is about $20, I cannot withdraw it.
My experience with Spring (formerly Teespring) has been enlightening.
Since I went out of business, I obviously stopped using the platform, so I contacted support with a simple request: withdraw my balance and close the account.
That's when I discovered the $25 minimum payout threshold. My balance is around $20.
I asked if a manual payout could be arranged, even if that meant paying a processing fee or receiving a reduced amount.
I also suggested escalating the case since the account would be closed anyway.
Support repeatedly replied with the same line: "This requirement cannot be overridden. You'll need to reach the $25 minimum to request a payout. We can help you create new designs and launch the listings".
I explained multiple times that I am no longer selling and have no intention of uploading new designs. The practical result is clear: the only way to receive money already earned is to generate more sales on a store that no longer exists.
Support offered every time to help me create new designs so I could launch new listings—despite me explaining I want to close the account. This suggests replies are template responses sent without reading.
The situation: I sold products, earned a balance, am no longer using the platform, but cannot withdraw funds below $25 unless I keep selling indefinitely.
From a customer experience standpoint, this raises an obvious question: how many small balances remain permanently locked in inactive accounts simply because they are a few dollars below the threshold?
Processing a $20 payout would likely cost less than the time spent sending template responses explaining why it cannot be done. I would have accepted a processing fee or reduced payout just to close the account. That option does not exist.
In conclusion, if you're considering using Spring as a creator, my suggestion would be: don't.
Claim your business profile now and gain access to all features and respond to customer reviews.
Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.