I was informed that a technician would come on November 28th and that I could self-install. Instead, I received an email that a technician would arrive on December 1. As someone who works from home, this caused me to lose valuable workdays. On December 1, no one showed up. I spoke with multiple representatives who assured me someone was en route, but that was untrue. This has been the worst service experience I've encountered. Unless absolutely necessary, I recommend seeking a more reliable provider.
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