I switched providers due to cost differences. After canceling, I was told I'd receive a refund check for my prepaid amount once the equipment was returned. However, after nearly a month of waiting, I found out the refund was issued to a card on file that I no longer had. I had explicitly asked for a check, and the responses I received were dismissive. The lack of communication and accountability is appalling. They seem to prioritize convenience over customer satisfaction, which is unacceptable.
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