I was informed that a technician would come on November 28th and that I could self-install. However, I received an email that day stating a technician would arrive on December 1. Working from home meant I lost valuable time. When December 1 arrived, no one came. I talked to several representatives who misled me, claiming someone was on the way. This has been the worst service experience I've encountered. Unless absolutely necessary, I recommend seeking a better option. Previous experiences with another provider were excellent, but they weren't available in my area.
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