My experience with Tele2 has been extremely disappointing and frankly unacceptable.Their service is disorganized, unprofessional, and their customer support is shockingly rude. I returned a router and, thankfully, kept the tracking number. Later, when I had internet issues, I contacted them and was first told it was a signal problem that would be fixed. Nothing happened.When I called again, they suddenly claimed the issue was the router and demanded that I return the “old” one—something I had already done. Instead of checking properly, the agent rudely insisted I was wrong and refused to help or send a replacement.Only after I read out the tracking (kolli ID) did they finally check—and then admitted that yes, the router had been returned, but “was not visible in their system.” That is not my problem. It clearly shows a complete lack of control, routines, and internal communication.Being treated this way as a customer is unacceptable. The incompetence combined with the rude attitude makes this one of the worst customer service experiences I’ve had.I strongly advise others to think twice before choosing this company.
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