I foolishly took out an online trial and cancelled it well within the cancellation period. To my surprise, I was still charged £14.99 per month and this charge is ongoing. They inform me that I had a parallel direct subscription with them, whereas the cancelled subscription was apparently taken out via Apple. I took out only one subscription, and as far as I am concerned, I cancelled it correctly. They also say that they will not resolve these matters by email, forcing me to spend unnecessary time on this matter. Trading standards, if they still exist, should be looking into these shady practices.This is the reference: TS4010295. They have refused to refund the payment that I say was incorrectly taken after I had cancelled my trial.
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