The website is MASSIVELY annoying and doesn't let you cancel your subscription easily and I didn't want to pay the £199 renewal fee, especially as my wife pays too! That said, Freya was really professional and helpful, as well as friendly, and was able to sort the cancellation out almost immediately. There was a mild sell (which is to be expected for any company), but she wasn't pushy and I left the call happy. Well done Freya! :)
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