The people themselves can sometimes be capable, but it's clear that the entire system there is terrible, and it is a management problem.They regularly just mark tickets as done, sending be back to front line customer support. Regularly they say they will do things and just never do it, so I have to call them again and so on.The whole process takes forever because they don't communicate internally at all, and they seem to have no overview of what is going on in each support ticket.It's no wonder though, because I remember Canal Digital when that was the name and not just a part of Telenor and they were just as terrible.It is one thing when there is one or two kind of useless individual, but with Telenor it really is the entire company that is failing, and if it was not for their monopoly powers they would have lost all their customers.The internal communication and response to issues is so bad that those few of the support workers who actually take their job seriously are literally shocked by how little gets done it seems.
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