Horrible customer service with more than incident of direct, intended rudeness and disrespect and an unwillingness to even do something as simply as to formally confirm a change in my subscription. I was only in contact with them for my termination after years as a customer. Over the course of 6 conversations they managed to make major mistakes in 5 of them (all confirmed in the final communincation). Even when the case was escalated due the amount of errors they continued making mistakes and only after weeks of threatening legal ramifications did they drop the case, which came down to them demanding to borrow money from me. I was also guaranteed a better product than was actually provided. They apologized for this but did not allow me to cancel due to the cancellation period having ran out, despite having documented the error.
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