The worst experience in my entire life with trying to get internet from them, seriously. I have NEVER encountered such level of incompetence, unprofessionalism and stupidity when it comes to any interaction as a customer. They messed up LITERALLY every single thing on every single step. NEVER WANT TO HAVE ANYTHING TO DO WITH THIS COMPANY EVER. Stay far away from them.They wrote wrong info, the number that they sent to installers was not the same that the one that i ordered from. I didn't order a router. They tried to send me the router. I wanted a CABLE installation. They told me i don't need it. I DID need it. After 3 hours in general of going back and forth on the phone i was happy to have a installation. They changed my order in the meantime from 500mbit to 100mbit. Nobody told me. They probably even didn't know. The installers told me i will have to pay 2000kr for the installation (Eltel). Eltel customer service doesn't exist. 2h on the phone - nobody answered few days in a row. When the installer came, he told me that he is only here to instal....... a router. A router........ Back to calls. They sent me 2 fakturas for the service they never provided. I asked for different installer, they told me that this time they will make it right. They told me i have to wait up to 2 weeks for the installers to choose when they can come. I canceled everything and told them that i don't want to have anything to do with their company.1,5 months and they couldn't do a simple task. Today (weeks later) an installer (oneco) calls me that they are ready to install my router. :DNEVER. EVER. ORDER. ANYTHING. FROM. TELENOR.It is the worst service i ever encountered. I ordered from different provider. Had internet few days later. Cheaper. Faster speed (1000 fiber).Congrats Telenor.You are masters of losing clients.
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