telenor.no

Shady business practices. Should be illegal.

Avoid Telenor - they alter your service and its price without telling you. They seem to assume that you won't review your monthly bill, and thus, can sneakily take more of your hard-earned cash. The company seems to be led by snakes in suits who show no empathy towards their customers.My story:Let's begin with the fact that for a long time I had an internet subscription with them, which worked fine. Suddenly, my bill got higher without any prior warning. Upon asking why, they told me they had changed their service plans, meaning I had to pay more for a faster internet connection. I didn't need a faster connection, and I expressed my concern about the rise in cost without any notification. They insisted that they had sent me a mail, which I never got, and argued they were legally allowed to do this. When I made it clear I wouldn't pay extra for a service I didn't need, they reduced my internet speed from 250Mbps to 100Mbps, again without letting me know, so I could pay less. Despite my displeasure, I moved on with my life chose not to fight the issue.This month, however, I got another surprise when my bill was once again higher than expected. Telenor decided to charge me an extra 156NOK per month for an email account that gets created automatically when you sign up with them. The customer service put the blame on me for creating the email, a step I had no intention of taking as I already had an email address. This is clearly a trap. Then, I had to listen to them threaten me about turning my account over to debt collectors if I didn't pay the bill. They were using threats to make me pay for something I never approved. Unbelievable. They ultimately agreed to return the extra charge and cancel the email, but only after I pay them first.I will never recommend Telenor to anyone. I will be switching providers the first opportunity I get.

Date of experience: Aug 04, 2023