Telkom South Africa – A Completely Avoidable Disaster in Customer ServiceI honestly don’t even know where to begin with Telkom at this point. The level of incompetence, confusion, and pure disregard for customers is actually shocking.I reinstated a number and was clearly told that I must wait until the 5th for Telkom to generate a statement/invoice that contains the information required to complete a port-out. Simple. Straightforward. A standard process.Today is the 5th.Since early this morning, I have been calling Telkom repeatedly to follow up, and what I got in return was:Nobody knows what’s going on:Not one consultant could give me an answer. Everyone is passing the buck, transferring calls, or giving random explanations that don’t even line up with each other.Nobody is willing to assistZero ownership. Zero urgency. Zero accountability. You can literally hear in their tone that they don’t care.Customer service attitude is unacceptableThe responses I received were honestly nonsensical, unhelpful, and borderline disrespectful. It feels like the staff aren’t trained, and worse — they aren’t even trying. At this point, it’s hard not to call it what it is: bullshit customer service.Serious impact on a paying customerI have a client who paid real money to get this line sorted, and they’ve been waiting patiently in good faith. Telkom is now making me look unreliable because they choose to delay, deflect, and act clueless.A process that should take minutes is dragging for daysAll we needed was a statement with the correct details — Telkom’s own requirement. Yet today I’m being sent in circles like I’m asking for something impossible.Bottom LineThis experience has been extremely frustrating, unprofessional, and completely unnecessary. Telkom needs to understand that their lack of service affects real businesses and real people. When you hold customers’ time and money in your hands, playing games is not acceptable.I have lost confidence in Telkom’s ability to deliver basic customer service, let alone manage a simple request without turning it into chaos.At this point, it’s clear the only reliable thing about Telkom is the inconsistency.Sort this out. Immediately.
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Telkom is a South African mobile telecommunications company.