This is the second instance of receiving poor customer service. I visited a store for a contract upgrade and was assured that my data would be activated afterward, but that never occurred. When I returned the next day, the consultant was unavailable, and another staff member simply stated that it was active. I then called customer care, where I encountered the same lack of assistance; I was informed that my data wasn't loaded but was told to return to the store instead of receiving help. All I wanted was the data I paid for. Now, I've received an email apologizing but stating that my complaint will take 72 hours to resolve, leaving me without data due to the staff's negligence. The service is extremely disappointing, and this isn't the first time I've faced such issues.
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Telkom is a South African mobile telecommunications company.