only reason they getting 1 star is you can not leave 0
I have been long time customer of Telus for 40 years.
was good for years, but in past years, gone down hill.
staff are flat out worst customer service providers, more then any business I have dealt with in 40 years.
Poorly trained staff, that do not even know products they are providing.
forcing people off the copper lines, only to increase their monthly bill extra $25 extra month.
I have tried 2 weeks to try get my services moved over to Rogers/Shaw and still cant get it done. over 20 hours on hold.
Managers are just as incompetent as basic staff.
not single manager has followed through.
Then my line was disconnected, without my consent or ordering. as Rogers already had the order for change over of services. but now that Telus disconnected my phone number, told. must be active line, we now cant move number over.
Beware potential Telus customers, do not switch, or use Telus
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