telus.ca

I wasn't allowed to choose zero star, otherwise I would. Tried to load some money to a prepaid phon

I wasn't allowed to choose zero star, otherwise I would.

Tried to load some money to a prepaid phone my mother uses, by dialing #123 on her phone. Bought the voucher, put in the 12 digit voucher code, then I was asked for a 4 or 6 digit pin I don't remember ever setting up, I set up her phone.

Bad enough that I had to speak to an agent to do something this simple, then the agent wants to speak to the account owner in order to put money into this account from a prepaid voucher, which is my mother.

Telus would not have survived as a business anywhere else in the world, terrible infrastructure, outrageously bad service, ridiculously overpriced, nothing is ever reliable in their system, yet somehow they still have a murder inspiring amount of bureaucracy in their corporate culture.

Unfortunately I am on a Telus plan as well, half of the time logging in on myTelus website needs to go through resetting password, once in a blue moon a password that is just reset 30 seconds ago still would not work. Not to mention terrible signal strength, losing Internet in the middle of the city.

I know as Canadians we don't have much choices, Rogers is just as terrible, but let's at least make one of them go under first, as a company Telus does not deserve to live.

Date of experience: Apr 11, 2026