I spent several hours on the phone trying to access my account, which has been locked for months. The representative offered various solutions, each taking 15 to 20 minutes. Eventually, she acknowledged her inability to assist and promised to escalate the issue. She assured me of a call within 48 hours. Guess what? Nothing happened—no follow-up, no resolution. I need access due to ongoing billing errors, but I can't identify them. This has been an incredibly frustrating customer service experience!
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TELUS Canada provides mobile, home phone, Optik tv, high speed internet services. At TELUS, we put YOU first.