The customer service has been appalling. After my parents had an alarm system, my mother passed away, and my father recently passed as well while in a nursing home. The issues began in May 2025 when the house was sold, and I contacted the company with all the required documentation as they requested. I sent everything to their legal department multiple times but never received any confirmation. Despite emailing them numerous times and resending the information several times, I received a call from a collection agency in mid-November 2025, stating that the account had not been settled since the house sale. I provided the death certificate and will information to the agency, but there was no response. Today, I received another notice from a different collection agency threatening legal action. When I called to explain the situation, the representative confirmed that the company is incompetent. Dealing with the loss of two parents in such a short time is already overwhelming, and having to navigate this incompetence adds to the stress. This is undoubtedly a terrible company—hands down the worst. I am so frustrated that I plan to switch my cell provider. I strongly advise looking elsewhere.
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