This large corporation misuses its dominance. Their ADSL network was good, but their customer service mainly directs you to the website, which isn’t suitable for every issue. If you manage to get past the AI by repeatedly saying "I want to speak to a real person," they might offer a callback in an hour. If they can’t assist you effectively from their limited overseas call center, they will redirect you to sales, who will push unwanted offers and entangle you in confusing contract details. They misled me (I have proof) and attempted to impose a service I neither needed nor requested. After over a decade of being a loyal customer, I’m relieved to part ways and would advise others to explore options beyond the two major providers. There are many alternatives available thanks to regulatory oversight.
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TELUS Canada provides mobile, home phone, Optik tv, high speed internet services. At TELUS, we put YOU first.