AVOID THIS COMPANY AT ALL COSTS! They are completely unscrupulous and operate in an unethical manner. My experience began with numerous unsolicited calls, the first promising a 50% discount on home services, which turned out to be misleading. Each agent provided different options and pricing. After verbally agreeing to their services, a technician was scheduled, and I was assured that installation would be free, but they never arrived, and subsequent appointments were also missed. I faced confusion regarding the availability of certain TV, internet, and landline services at my location. Each representative had no knowledge of the previous offers and failed to provide a customer service agreement as promised. They seemed hesitant to send a technician, insisting I install the equipment myself and asked if I had various tools, even questioning if I could climb onto the roof (I am a 77-year-old woman!). Their organization is so poor that it feels like the right hand doesn’t know what the left hand is doing. I spent around 12 hours on the phone with heavily-accented representatives, culminating in a two-hour conversation that left me dizzy. Ultimately, I decided against their service and returned all the unused equipment. They had assured me that charges would only begin once I installed the equipment, yet a few weeks later, I found a charge of nearly $300 on my credit card. Their explanation was unclear, involving some credit they claimed was for paying off my contract with my current provider. They said they had billed me for $965, later adjusting it by over $600, leaving me with an unexpected charge of $300. This confusing accounting is shocking and blindsiding. When I called them, they insisted I needed to "confirm the adjustment of the $300" for them to process it. In summary, this has been a tremendous waste of time, a major headache, and a disappointing revelation about a company that was once reputable.
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TELUS Canada provides mobile, home phone, Optik tv, high speed internet services. At TELUS, we put YOU first.