This is the fourth time a crew has been scheduled to replace the copper wire from my house to the station in the alley. Three times, despite being told to stay home for a 2 to 4 hour window, no crew showed up or contacted me to inform me they wouldn't come! Once, a contractor arrived with an unrelated DIY job that would cost $200, which had nothing to do with the wire replacement. He said he needed to consult his boss, but no further action was taken. Additionally, for the past four months, I have been unable to access my account. I learned from one of their agents that their AI billing system generates incorrect extra charges that the company conceals. Customers are expected to identify these issues and navigate their customer service line to request refunds. However, the company is aware that many people can't access their accounts to find these errors, and this problem has persisted for months! This feels like an illegal practice!
Claim your business profile now and gain access to all features and respond to customer reviews.
TELUS Canada provides mobile, home phone, Optik tv, high speed internet services. At TELUS, we put YOU first.