I am based in the US and had a very disappointing experience with this TV service. Their App became unavailable and they refuse to reimburse the remaining months of my annual subscription.Tennis TV is a video streaming service dedicated to ATP tennis tournaments and it is owned by ATP Media Holdings based in UK.I purchased an annual subscription of this service in October 2021 for my Samsung smart TV. Few months later, the service stopped working on the smart TV and I could only access the service on my smart phone or computer. According to their website, the service interruption was temporary. After many delays, it was announced that the service was going to be restored in April. As of mid May 2022, the App is still not searchable/downloadable on Samsung TV.I have repeatedly contacted their customer service to ask for a partial reimbursement of the remaining months of my annual subscription. Unfortunately they do not have a phone number and can be only contacted by email at help at tennistv.com . There is no ticketing system and my email got answered by different representatives, so there is really no way to handle the case history or make some progress.
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