I am currently editing a draft project for submission to a studio using Final Cut Pro, and needed to upscale a couple of minutes of old archive footage for an opening montage. To do this, I paid $66.00 for Tensorpix’s Standard Package — a significant amount of money for me as a disabled pensioner on a low income.After processing the footage and upscaling it to 4K, the improvement was minimal. More frustratingly, when I attempted to download the “enhanced” clips, I discovered that Apple ProRes output is completely locked unless I upgrade to Tensorpix’s Enterprise Package at a staggering additional cost of $3,708.This pricing structure appears to assume that users are primarily creating content for platforms such as YouTube and therefore do not require a high-quality, edit-ready codec. That assumption makes the service largely unsuitable for anyone working on a serious professional edit in software like Final Cut Pro.While I understand that upscaling to 4K — even with an MP4 export — increases resolution and can unlock higher bitrates, this is of little practical value in a professional editing workflow. An MP4 output at this stage is essentially a dead end. For a similar cost, I could have purchased a Final Cut Pro plug-in such as FidelityFuze, gained unlimited lifetime use, and achieved better results without artificial restrictions.I am sure Tensorpix will argue that this limitation is mentioned somewhere in its terms and conditions. However, a restriction of this magnitude should not be buried in fine print. It should be stated clearly and prominently before payment, not revealed only after users have already spent their money.
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