You have an hidden policy to charge customers for 90 days inactivity, such a policy is not communicated via email but left to calls from Account Reps who are clueless about their responsibilities. If you can't reach a customer via calls , the appropriate procedure is to send mails before calls and perhaps follow up with reminder mails. Your irresponsible Staff cost me $15 and it wasn't refunded. Your firm is simply fraudulent and downright shady... A particular staff called trying to correct my language, yet no empathy or acknowledgement of their failings. Tentrade, you owe 15$ and it ought to be refunded
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