I have given the 1 star rating because of this companies consistency. Yes consistently terrible at every stage of this transaction. The loss of original purchase price and return postage is nothing compared with the loss of trust in Australian businesses online. It is now months since my last contact with this company and I am still waiting for confirmation that my returned item was received so they could process my refund as promised. The end result for myself is that I no longer do shopping online and Im sorry for all of the legit companies out there trying to do the right thing.
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