I bought a Queen sized grounding sheet and grounding mat. The sheet isn't as portrayed on the website. Once I received it and realized it wasn't what I expected I asked for a refund. Terra Wellness says you can get a refund up to 90 days after purchase. There was only a automatic response email sent. I tried numerous times and got the automatic response only. Not till I said I would review them and go to the ACCC did I get a person to email me about it, offering a partial or whole refund. I asked for whole. I asked for a refund number to send with the goods. No response just the automatic response email. Guess they got me good. I will not be returning the goods till I have proof that after return I will get a refund. They say on their website they have a "happiness guarantee" obviously that means their happiness not the customers.
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