Ok I'd go as for us to say that their customer service is not fit for purpose. Every time I speak to someone they have the ability to make me feel like I have lost my mind and have gone completely stupid and this has happened on the last four occasions. Call handlers seem to be completely incompetent and don't make sense. I initially signed up with Tesco mobile because the customer services were good and I got club card points but they have really sold out. I'm sorry but the international call centres don't work. Tesco have really sold out like so many other English companies.
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