I’ve just left Tesco Mobile after a terrible customer service experience and the quiet removal of my old Rocket Pack bundle. I’d been paying £10/month for 30GB because of a grandfathered deal, and without warning Tesco stopped it and forced me into their new Essentials plan, which gives far less for the same price.When I contacted customer service through the chat app, I spent ages speaking to a rep in India who clearly didn’t understand my questions. Instead of answering why my bundle had suddenly stopped, she asked for my postcode and claimed there was a “mast fault” in my area. That was nonsense — my partner was sitting next to me on Tesco Mobile with full signal.When that excuse didn’t work, she suddenly switched to asking for my phone model. Any time she didn’t understand what I was asking, she just sent irrelevant links to help pages. No real answers, no accountability, just deflection. It honestly felt like they will say anything to avoid dealing with the actual issue.After wasting far too much time, I’ve taken my number and switched to O2, who are currently offering £10 for 30GB with no games or excuses.Absolutely fed up with Tesco Mobile. Poor communication, misleading support, and no respect for long-term customers. Would not recommend.
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