I purchased a phone that was problematic from the start. Unfortunately, I couldn't receive assistance since I lost the receipt, even though I had bank proof. The charging port appeared to be faulty and the situation continued to deteriorate without any support. I later discovered they could retrieve the receipt through a loyalty program, but it seemed that process was not done correctly, so it didn’t show up. As a result, I had to buy a new phone from another source. I struggled to reach customer support after spending hours trying, and the main office provided no help either. Despite having bank proof being sufficient legally, it was frustrating that the issue with the loyalty program was mishandled.
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