Completely unacceptable service. I have never faced anything this frustrating in my life. Here's a brief outline: I ordered a contract that included a complimentary Chromebook. Instead, I received a subpar Chromebook that did not match the description. I was informed through web chat that it would be replaced within 5 days with the correct model. When nothing happened, I called to find out this information was incorrect. I was told the complaints team would reach out within 10 working days. Once again, nothing occurred. I called back, insisting on canceling the contract and returning the phone along with the inferior laptop. The company agreed to this and promised a refund for payments made. A few days later, I called again to confirm, as I have no trust in the company, only to be told...surprise...nothing had been done and they would arrange for handset collection. This entire situation of incompetence has truly tested my patience... Once this ordeal finally concludes, I will reach out to the appropriate authorities. STEER CLEAR of this service, it's a complete disaster.
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