It has been over the 7 weeks they take for an order to arrive and It hasn't been shipped. I ordered a dress on the 19th of January and now it's the 11th of March. It is a normal size, not custom made. The website just says "awaiting fulfilment ". The last time the team answered my message was on the 3rd of March when they told me the dress would be shipped later that week. It didn't. I found the whole situation frustrating and kinda unprofessional. EDIT:I contacted the brand on their email. They're more likely to respond there compared to their website. Turns out there was " a small delay in production" that I was not informed about in any way. We kind of settled the issue and the dress will thankfully come on time for the event I ordered it for. They promised me free return shipping and full refund for the order if there were any issues. EDIT 2:I received the dress, it was beautiful and very high quality.Over all they were understanding and managed to work out a solution. I still feel they can work on their communication with clients
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