I purchased 2 dresses totalling $1793 USD on 23/12/2022. The prices do not include import taxes and GST to Australia, which amounted to approx. $500 AUD. Due to delays in import tax documentations, I received my shipment 2 weeks after the estimated time. All is well until I open the parcel and inspect the goods. The quality was NOT worth the price I paid i.e craftsmanship, poor materials and machinery embellishments (not hand sewn). The first dress 'Aurora Cape Gown' corset did not have any metal wiring in the bustier, so there was not much structure. The material, tulle, was very thin and had been heavily crinkled due to transit and being in a small box. The wrinkled could not be steamed or reverted back to a smooth texture (the crinkled material was throughout the dress). The second dress 'Blue Starry Dress' had stars glued to the tulle fabric and again no underwire. I decided to return the first dress due to the poor quality in the materials. The customer representative, Jon, had been fabulous up until the refund process. They advised: "After further inspection by our team, we have determined that the dress you returned is not eligible for a return or exchange due to excessive wear and use. Regardless of the circumstances of how the dress arrived, it is still in a heavily used and worn condition which is not acceptable as per our return policy.We understand that the shipment was delayed, the dress arrived late, and that the weather may not have been suitable for wearing it, but we are unable to process a return or exchange due to the condition in which it was returned."I reiterated multiple times I did not wear the dress, it arrived in the condition it did due to the packaging and poor quality of materials. I had the shipment less than a week, it is summer in Australia and I did not intend to wear it this season due to it having 3 layers of fabric. Due to the design being extravagant and whimsical, there was no functions to attend. Still, they did not refund me. I've raised a paypal enquiry already. This is a warning to people looking to purchase from them, hoping this is helpful. Summary: * beware of import tax * the quality may not seem as it is pictured* they do not list the materials online* refund process is horrendousUpdate: Refund was processed after multiple exchanges of emails. I decided NOT to remove the review as I want to warn others that the quality is not what you expect and all the reviews on the website seem fishy. See other reviews (hard to find): http:// www.scamion. com/ teuta-matoshi-duriqi-a1
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