texaco.co.uk

1.2
1.2 Based on 21 reviews

...

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Jayda
Rude behaviour from Customer service attendant on Avis Road Texaco on 9/05/25

A customer service attendant working on 09/05/25 rudely turned off the washing machine when it was my turn to wash my car. He also rudely spoke to me and refused to listen to my side of the story against what another person who wanted to wash their car had told them. The customer service attendant was friends with this guy from Gatwick Airport Security who had also arrived to wash their car. When I arrived to wash my car, a lady and her kid was washing their Hyundai Tuscon car. A lady with a white Peugeot sports car was waiting in line to wash. There was no space to queue behind the lady with the Peugeot, as she was close to the road, so I parked on the right side of the fuel station parallel to the washing machine. Whilst waiting a lady with Toyota yaris came and queue behind the White Peugeot car. When the owner of the white Peugeot finished washing, I tried to reverse into the washing bay, only to see the lady with Toyota Yaris drove into the washing bay. I told her I had been waiting before she came, but she said she did not see me waiting in the queue. I let it slide and decided to reverse into the side of the washing bay, so another driver does not drive into the washing bay.When I reversed, a guy who works for London Gatwick Security waiting in his car came and said that he has been waiting to wash his car. I told him I have been waiting to wash my car before he arrived, and that I was parked on the side of the building lateral to the washing bay. He said that he also saw me reverse into the side of the washing bay, and that he is mate with the customer service attendant and that he was going to tell the customer service attendant.When the customer service attendant came, he would not even listen to my side of the case. I said that he would turn off the washing machine if I drive into the washing bay after the ladies with Toyota Yaris finishes washing their car.He went ahead and turn off the washing machine at 18:30 and refused to turn if back on for 10 minutes whilst I wait in the washing bay.

1
Date of experience: May 09, 2025

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