I purchased a Minimo scooter a few years ago. It fits into the boot of my car and has been an invaluable aid to my mobility. Health issues mean I am not allowed to drive at present and I rely on the scooter for popping to the local shops including the pharmacy for my prescriptions. At purchase I took out a fairly expensive insurance to cover repairs.A fortnight ago a front tyre punctured and a second tyre started to go flat. I called TGA for repair. They promised to call me once a date became available. Having heard nothing after a week I called again only to be told exactly the same thing. Despite explaining how a lack of a scooter was adversely affecting my life the earliest appointment available was a week hence, with an all-day slot. I wrote an email to the Managing Director explaining my frustration. As a disabled person I expect a rapid response to my problem. I am a bit of a prisoner without my scooter. I live on my own and have to rely on others to help me in this situation.As it happened, I had a long-awaited physio appointment in the morning of the repair visit. I explained this in my email to the MD asking for the appointment to be scheduled for a pm visit. I have never received a reply, but I was thinking of upgrading my scooter and had a demonstration visit at home on the day before the repair visit. I explained my issue to the demonstrator and he made a few calls resulting in my appointment being booked as a "last call" in the afternoon. However, the next day I was just leaving home to go to the physio appointment in the morning when I received a call from the TGA engineer saying he was on his way to me. I was so upset that, after explaining what I had arranged with the demonstrator for a pm call, I hung up and left for my physio. Nobody contacted me later.So, after 2 weeks I still have NO repair and DON'T have another appointment date. The bottom line is that I am a disabled person who can't walk, have an unusable scooter, can't get out of the house to the shops, etc and who has insurance to cover necessary repairs. I think that I am entitled to better service.
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At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.
