I attempted to cancel the service through both the desktop and mobile applications, but I couldn't get any confirmation or clarity. The functionality of the site is quite poor. I did manage to chat with a representative who assured me that my membership was cancelled and that there would be no further charges. However, I was billed again and received no response. Ultimately, I had to contact my payment processor to resolve the issue. I ended up paying for several months without a refund and without any communication from the support team. It's not worth the investment. Consider yourself warned.
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