0 rating. Appalling service. I have spent 4 months dealing with the incompetence of this company, literally spend hours on hold, at times only to be cut off. Reported a water meter leak in September, an engineer attended in December to confirm leakage and liability is with TW. Had emails to confirm will be fixed on the 20th January. Didn’t hear from them. Spoke to then on 27th, told the meter isn’t leaking. Phoned today (30th) told engineer took photos, wasn’t there to fix it, just take a look.. meanwhile was billed for £250 month! The stress is unbelievable, no one knows what they’re doing! I need to pass this on to off wat. Absolutely useless.
Claim your business profile now and gain access to all features and respond to customer reviews.
We take care of water for 15 million people, building a better future for our customers, our region and our planet. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing.
