I had the unfortunate situation of my garden drain being blocked and sewage leaking in my garden. However I had the absolute pleasure of meeting Rob & Brian who I believe are technicians and speaking to Akhmed in the customer services department for Thames Water. All 3 of the guys were absolutely fantastic and so kind! Rob and Brian incredibly thorough, respectful of my property and very kind and personable. I was working from home and could hardly tell they were here! Akhmed in the customer services department on the phone as well was brilliant, so kind, very thorough and thoughtful. He even took it upon himself to check in with me after the job was completed to make sure everything was fine. I was very taken aback by how great these guys are and so very grateful to all 3 of them for being so kind and incredibly passionate about what they do to ensure the customer is OK. Thank you all!
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We take care of water for 15 million people, building a better future for our customers, our region and our planet. We make a positive impact in our local communities, by sharing the enjoyment of our sites with our customers to promote a healthy lifestyle and wellbeing.
