I have received my bill from Thames Water which covers the period from 1st April 2026 to 31st March 2027. They have told me that based on their illegal calculations, I owe them £371.39. They have also said I owe £0.98 to a debt collection agency(this is news to me as I was not aware of any sums being passed to a debt collection agency).
The most damning part of their communication is that they want me to pay the full sum of £370.41 by 1st April 2026.
Thames Water are known for irregular and over the top household water bills. The evidence speaks for itself!
For years, I have been challenging them about my water bills in particular, after discovering my water charges are based on my postcode and the type of property I reside in. I do believe that I am paying over and above what I should be paying. My attempts in trying to resolve the matter did not materialise as the incompetence of their customer services departments and agents that I spoke to, said one thing and acted completely different repeatedly, over the last 3 years.
Given that it is highly impossible to speak to a competent person or for actions to be taken based on truth, I have chosen to use this platform to address the erroneous manner in which the demand to pay the illegal sum by 1st April 2026 has been notified without any prior discussion or warning.
I am a pensioner on their priorities list register; something that was notified to me on more than one occasion.
I have always paid my water rates through monthly installments(due to mobility issues, I cannot always get out and have to rely on others to pay my bills and for this reason, bills would be paid bi-monthly). Thames Water are totally aware of this situation.
For the records Thames Water, I will not be paying you the sum of £370.41 by the 1st April 2026. I will continue to make monthly and/or bi-monthly payments by choice. You cannot dictate to or bully me into making the payment in full. The charge is from April 26 to March 27 (365 days).
I did not enter into any agreement with a debt collection agency, on this basis whoever the agency is, I am not their client.
Whilst I have the lived experience of knowing that you pay lip service to your vulnerable customers, I am not fooled by your dishonest lip service you allege to implement to your priority services customers. The truth is you don't care, you will always put profits before human beings to fatten your bonuses and or to contribute to your charges in areas for which you have amassed hefty fines.
Please do not respond with an apology by saying that is not how Thames Water works or for me to contact you...It doesn't work!
My account number is:
900046428455.
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