The web tool / process is simple enough to follow, it looks good. But then it goes wrong.As an employee with benefits, when you have opted in, you expect them to be there, to use.I thought I had family Medical cover, the Ben portal says I do and it's been active for some time, but the Medical insurance company behind this didn't have any details of cover. I tried contacting "Ben" via the portal, responses are slow (waiting hours), all to be left hanging saying "it's with our admin team". No updates, no nothing. So far today 4 hours waiting for a chat response from an agent.For someone who requires urgent cover under a policy they thought they had, this is completely unacceptable.Have raised a complaint with "Ben"
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Ben is the world's first intelligent benefits platform that understands your business, frees up your time, and delivers real employee impact. Our AI-powered platform simplifies global benefits management for companies like Mondelez, Pleo, Itsu, Trainline and HSBC. Offer benefits that work for every employee, whether desk-based, remote, or on-the-go.
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