I placed an order for a rug and pad totaling $2500 on October 9. While the pad arrived within a few days, the rug was still missing by December 9, two months later. When I reached out, I was told they couldn't fulfill my order and issued a refund for the rug. Throughout the two-month wait, no one from the company contacted me, despite being aware that they couldn't provide the rug. They sold me an item they didn't have and simply apologized for my disappointment.
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Artisanal home decor with a soul and story, all Fair Trade guaranteed.
