The company had no problem processing my payment (my credit statement shows a charge of $225.14 on 11/30/2025), but I received no communication regarding any delays in delivery. I reached out because I saw the same items on the platform listed as “Ships in 1 week,” despite having ordered well before that and receiving nothing as promised. I sent two emails—on 12/23 and 12/27—but got no reply. I had to resort to the AI chat on 12/30 just to get a response. The offer of a $20 credit felt like an insult to a customer. I canceled the order and asked for a refund. Other businesses will gladly earn my trust instead. I've heard good things about the products, but now I'll never find out, and I won't be ordering from the company again. One thing I do know is that their customer service is VERY poor.
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Artisanal home decor with a soul and story, all Fair Trade guaranteed.
