I will soon be changing my insurance as the service (aside from one representative) has been unacceptable. There have been unnecessary delays, questioning why I used their own GP service instead of the NHS, and being told I should consider myself lucky to have the NHS while waiting for their delays. The waiting time has been a week for consultant details, while my daughter is in pain, and I still have no response, which exceeds their own timelines. I recommend exercising caution.
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