My account was unexpectedly suspended, and I was instructed to complete KYC verification. The verification link did not work, and support then requested that I upload my ID, a selfie, and a handwritten note directly in a support ticket. There was no secure upload portal, no encryption — just a plain ticket thread. They also restrict access to your data and do not allow you to withdraw any remaining balance once this happens. Such behavior is completely unacceptable for a VPS provider.
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