30/08/25: I ordered a used combi microwave from The Appliance Depot with 3 months warranty.08/09/25: the microwave was delivered. I was advised to check it ASAP to report any damage or faults.22/09/25: a qualified electrician fitted, but after a few days it became apparent that unit had a faulty panel, and possibly a fault with the microwave.01/10/25: I reported the faulty appliance to Appliance Depot (AD) on 01/10/25 via email, and asked to return the unit. I did not feel comfortable keeping an appliance that costs over £1500 knowing that it had faults, and only 3 months warranty.03/10/25: I chased AD again, as I had not received any sort of acknowledgement of my return request.04:10/25: AD offered to repair the fault.04/10/25: I declined the offer of a repair, as I had lost faith in this particular appliance, and didn’t want to risk a further fault developing after the remaining 2 months warranty had expired. I asked AD to process a return and refund.07/10/25: I chased AD again, not having heard anything from them, and suggested that surely they had a documented returns process that should be straight forward to implement.10/10/25: I chased AD again, not having heard anything from them, and expressed my disappointment in AD’s post sales customer service.13/10/25: I chased AD again, not having heard anything from them. I advised that I would contact my credit card company and seek some legal consumer advice. I also told them I would be documenting my experience in this review today.Let’s see what happens next. I think The Appliance Depot is a trustworthy company, until there is something wrong with an appliance they have sold. They prefer to only show /advertise /ask for reviews on reviews.co.uk, as AD has a more favourable overall reviews rating there. However, even on reviews.co.uk their “Refunds Process – Difficult” and “Returns Process – Could be Better”. Personally, I wouldn’t risk buying a “graded” nor “used” product from AD again – too much money to risk, and not worth the stress.
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The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
