Very misleading advertising.Purchased a Smeg dishwasher through their on-line site – The pictures show the dishwasher with all panels fitted and this is what we thought we purchased.When delivered (We paid £75.00 delivery service to the Highlands) it arrived without the door panel.Contacted them about this and we were told that we had bought a fully integrated dishwasher and it didn’t come with a panel. At no time on the web page did it state that there was no panel included even though the product listed showed a panel in place – This is the first image on their product page.This is very misleading and somewhat disingenuous by this type of advertising – Had we been made aware of no panel, then we would have bought a different model.I suppose we can return this for a refund but the shipping alone would cost us in total of £150.00 and then will have another £50 restocking fee, making it uneconomical to proceed with a return.Just a word of warning about this company is MAKE SURE YOU READ EVERYTHING AND MAKE SURE WHAT IS SHOWN IS WHAT IS SOLD.Very disappointed with the customer service and will NOT be a returning customer.
Claim your business profile now and gain access to all features and respond to customer reviews.
The Appliance Depot was founded in 2008 by a dedicated team who have over 33 years of experience within the industry. We have seen welcome and unexpected growth over the years and are now operating from two different sites within Leicestershire, with a total warehouse capacity of over 35,000 square foot, holding over 5,000 products for sale.
We sell products from some of the most recognised and loved brands, including, but not limited to: Neff, Bosch, Siemens and Smeg. We specialise in selling graded products bought directly from the manufacturers themselves. These products may not come in the original packaging, they may be ex-display, damaged, end of the line or cosmetically imperfect. However, we pride ourselves on being honest and transparent with our customers, and you can find an explanation on each listing of why that item is graded.
From the moment we answer the phone or respond to your email, you are at the heart of what we do. We strive to answer all queries and provide as much information to the customer as possible, in order for them to make a well-informed decision. Our dedicated team pride themselves on providing an exceptional level of customer service, from answering queries, to showing people around the warehouse, and going above and beyond when delivering.See more
